Privacy Policy
Welcome to MySlushie! This Privacy Policy explains how MySlushie ("we", "our", "us") collects, uses, and protects your information when you visit our website myslushie.com or use our mobile application ("App"). By accessing or using our website or app, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name
- Email address
- Phone number (+966)
- City and date of birth
- User role (Customer or Merchant)
- Loyalty points, rewards, and tier details
This information is collected when you:
- Register an account
- Log in using email or phone number
- Participate in loyalty programs
- Redeem rewards or request services
b. Location Information
With your permission, we may collect real-time location data to:
- Show nearby Slushie stores
- Provide navigation and directions
Location access can be disabled anytime from your device settings.
c. Usage & App Data
- Scratch code entries
- Reward redemptions
- Points transactions
- App activity and interaction logs
- Crash reports and performance analytics
d. Cookies & Tracking Technologies
We may use cookies or similar technologies to:
- Maintain secure sessions
- Improve app performance
- Analyze usage trends
You can control cookie settings through your browser or device.
2. How We Use Your Information
We use your information to:
- Create and manage user accounts
- Verify identity (OTP, email verification)
- Track loyalty points, rewards, and tiers
- Enable merchants to redeem rewards
- Provide location-based store discovery
- Send important notifications and updates
- Improve app features and user experience
- Monitor usage and prevent fraud
We do not sell or rent your personal data.
3. Third-Party Services
MySlushie may use trusted third-party services such as:
- Email and SMS providers (for OTPs and notifications)
- Mapping and navigation services
- Analytics and performance monitoring tools
These services may collect data according to their own privacy policies. We recommend reviewing their policies individually.
4. Data Security
We take appropriate technical and organizational measures to protect your data, including:
- Secure authentication mechanisms
- Encrypted data transmission
- Restricted access to sensitive information
However, no digital platform can guarantee 100% security. You use the app at your own risk.
5. Links to Other Websites
Our app or website may contain links to external websites or services. We are not responsible for the privacy practices or content of those third-party platforms.
6. Your Rights
You have the right to:
- Access your personal data
- Update or correct your profile information
- Request deletion of your account — see our Account Deletion Policy
- Opt out of marketing communications
- Disable location access
To exercise these rights, contact us using the details below.
7. Children's Privacy
MySlushie does not knowingly collect data from children under the age of 13. If such data is identified, it will be deleted immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us: